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Privacy policy

(Last Updated: December 1, 2025)

Welcome to Remedy & Refill ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website remedy-refill.bigcartel.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

2. Data We Collect

We may collect personal information from you in a variety of ways, including when you:

  • Place an order or make a purchase.
  • Sign up for our newsletter.
  • Contact us for support.

The types of personal data we may collect include:

  • Identity Data: Name
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed securely by third-party payment processors like Stripe or PayPal).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services (e.g., pages viewed, time spent on pages).

3. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage orders, payments, returns, and exchanges.
  • Communicate with you regarding your orders or account status.
  • Send you marketing and promotional communications (if you opt-in).
  • Improve the efficiency and operation of the Site and enhance your shopping experience.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Prevent fraudulent transactions and monitor against theft.

4. Disclosure of Your Information

We may share your data with third parties only in the following situations:

  • Service Providers: We share information with third-party vendors who perform services for us (e.g., payment processing, shipping carriers, email delivery, hosting services).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a court order or subpoena.
  • Business Transfers: We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You are not required to accept cookies to access the Site, but certain features may not function properly if you decline them.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we become aware that we have collected personally identifiable information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

8. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request the deletion of your personal data.
  • Opt-out of marketing communications.

To exercise any of these rights, please contact us at the email address provided below.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: